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Toak Projects: How We Secure A Client

At Toak Projects, our process for connecting with clients and initiating a successful collaboration is done with great care and a personable approach to ensure transparency, communication, and a clear understanding of their needs and expectations. Here’s a step-by-step overview of how we begin working with clients
Step 1: Initial Inquiry and Contact
The journey starts when a potential client reaches out to us. This can happen through various channels, including our website, social media, referrals, or direct contact. We promptly respond to inquiries and express our eagerness to assist them with their custom home project.
Step 2: Discovery Meeting
This meeting can be held in person, over the phone, or through a video call, depending on the client's preference, location, and availability. During this meeting, we aim to get to know the client, their goals, budget, and vision for their project. We encourage clients to share their ideas, inspirations, and any specific requirements they may have.
Step 3: Site Visit and Assessment
If applicable, we arrange a site visit to assess the project location. This allows us to gain a better understanding of the site's conditions, potential challenges, and opportunities. This also gives us a chance to provide initial insights and recommendations based on our expertise.
Step 4: Concept Development
After the initial meeting and site assessment, we work on developing a preliminary concept or design proposal. This document outlines our understanding of the client's vision and provides an initial concept for their project. It includes rough sketches, design ideas, and an estimated budget range.
Step 5: Budget Discussion
We engage in open and honest discussions about the budget. This step is crucial to align expectations and ensure that the client's vision is realistic within their budget constraints. We provide transparency regarding costs, potential upgrades, and any cost-saving options available.
Step 6: Formal Proposal
Based on the concept development and budget discussions, we create a formal project proposal. This comprehensive document includes detailed project specifications, a breakdown of costs, timelines, payment schedules, and terms and conditions. The proposal serves as the foundation for our agreement with the client.
Step 7: Contract Signing
Once the client reviews and approves the proposal, we move forward with the contract signing. This legally binding agreement outlines the responsibilities and expectations of both parties, ensuring a clear and mutually beneficial partnership.
Step 8: Project Kick-off
With the contract in place, we schedule a project kick-off meeting. During this meeting, we introduce the client to our project management team, finalise design details, and establish a timeline for the construction or renovation process.
Step 9: Regular Updates and Communication
Throughout the project, we maintain open lines of communication with the client. We provide regular updates on progress, address any questions or concerns, and collaborate closely to ensure that the project stays on track and meets the client's vision.
Step 10: Project Completion and Handover
We work diligently to complete the project to the client's satisfaction. After final inspections and quality checks, we conduct a final walkthrough with the client to ensure everything meets their expectations. Once they are happy with the results, we hand over the keys to their custom-built dream home.

Start your project with Toak Projects

Contact us today to start the journey toward building your dream home in Australia with Toak Projects. Realising your vision is our mission

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